FAQs
Frequently Asked Questions
📌 Where Do You Ship From?
Our fulfillment centers are based in Vietnam and China, and we dispatch from the closest available location based on your delivery address.
📌 Can I Change My Order After Purchasing?
Yes! You may request modifications within 3 hours of placing your order. Please email us at cs@giftableshop.com with your order number and details.
📌 Do You Ship Internationally?
We deliver to over 200 countries including the US, Canada, UK, Australia, Germany, France, Netherlands, Brazil, and more.
Note: We do not ship to APO/FPO military addresses, Iran, North Korea, Syria, Cuba, or other restricted zones.
📌 How Can I Track My Order?
Once shipped, a tracking number will be sent to your email. It may take 3–5 business days for updates to appear.
Track here: giftableshop.com/apps/trackingmore or 17track.net
📌 What’s Your Return & Replacement Policy?
We accept return/replacement requests if:
- ✅ The item arrives damaged or defective
- ✅ You receive the wrong product or variant
- ✅ The order isn’t delivered within 30 days
❌ Returns for change of mind or incorrect orders by customers are not accepted.
Email cs@giftableshop.com within 7 days of receiving your package to start a return.
📌 What Information Should I Include?
- 📸 Photo of the shipping label and tracking code
- 📦 Image of product or packaging (with SKU)
- ❗ Clear close-up showing the issue
- 💬 Screenshots of any prior communication (optional)
📌 What Payment Methods Do You Accept?
We currently support PayPal. Other payment options like Visa and Mastercard will be added soon.